Refund Policy
Effective date: September 29, 2026
- On time, or refunded. If your review is not delivered within the stated turnaround, you get a full refund.
- Accurate, or re-reviewed. If a finding is wrong on the facts, tell us within 7 days and a second reviewer re-checks it.
- A clean plan is a good result. We stand behind the care of the work, not the number of findings.
Our Commitment
We stand behind the professional quality of our work. If you believe your review was conducted improperly or missed an obvious problem, contact us within 7 calendar days of delivery. We’ll assess your concern and respond with our findings. Our commitment is to a thorough, professional review, not a particular number of findings. A completed review fulfills the service whether we identify several potential problems, a few, or none.
1. How Our Service Works
Design Glance provides professional design review services. When you place an order, you are purchasing a skilled professional's time, expertise, and analysis of your submitted plan. Delivery of the completed review constitutes full fulfillment of the service.
A review that confirms your plan is well-designed is a valid and valuable outcome, just as a review that identifies areas for improvement is. In either case, the same professional expertise and analysis are applied. The value of the service is the expert evaluation itself, not a particular result or number of issues identified.
2. Cancellation Before Review Begins
You may cancel your order for a full refund within 24 hours of purchase, or until your review is assigned to a designer, whichever comes first. In plain terms: your cancellation window closes as soon as a designer picks up your review, and no later than 24 hours after purchase.
To cancel, use the Cancel option on your order status page (the link is in your confirmation email), or email support@designglance.com with your order number as soon as possible. Once a review has been assigned and work has begun, or once 24 hours have passed, cancellation is no longer available.
3. Refund Eligibility
A refund may be issued in the following circumstances:
- ✓We fail to deliver your completed review within the stated turnaround window for your selected tier (within 72 hours for Essential Glance or Expert Glance, or 48 hours for Complete Glance, measured from when a designer is assigned to your review, or, for Complete Glance, from the completion of your discovery call or your decision to skip it). Turnaround excludes any period we're waiting on information or files we've asked you for; we'll always tell you when that's the case, and your due date moves accordingly
- ✓We are unable to review your submitted files due to a technical issue on our end
- ✓You cancel within 24 hours of purchase and your review has not yet been assigned to a designer
- ✓A duplicate charge was made in error
4. Raising a Concern About Your Review
We stand behind the professional quality of our work. If you believe your review was conducted improperly or missed an obvious problem, contact us at support@designglance.com within 7 calendar days of delivery with a description of your concern.
We'll assess your concern in good faith and respond with our findings and any remedy we determine is appropriate. Our commitment is to a thorough, professional review, not a particular number of findings; this process is our primary path for resolving concerns about a review.
We ask that you use this process before initiating a chargeback or payment dispute. Chargebacks filed after a completed review has been delivered, without first contacting us, may be disputed with documentation of delivery.
5. Non-Refundable Circumstances
Refunds are not available in the following circumstances:
- ✗A completed review has been delivered to you
- ✗You are dissatisfied with the number of issues found (including a clean review with few or no findings)
- ✗You decide not to proceed with your renovation after receiving the review
- ✗You submitted incorrect, incomplete, or low-quality files and are dissatisfied with the review of those files
- ✗Your review has been assigned to a designer, or more than 24 hours have passed since purchase
Important: By placing an order, you acknowledge that delivery of a completed review constitutes full fulfillment of the service, regardless of the findings. If you have concerns about the quality or thoroughness of your review, please use the process for raising a concern described in Section 4 before initiating a dispute.
6. Add-On Services
Storage Optimizer: As an add-on to Essential or Expert Glance, refundable under the same cancellation terms as the base review: within 24 hours of purchase and before your review is assigned to a designer. Non-refundable once delivered. When included with Complete Glance, it is part of the review itself and is not separately refundable.
Final Plan Check: Refundable under the same terms as the base review: eligible only before the check of your revised plan begins. Non-refundable once it has been delivered.
7. How Refunds Are Processed
Approved refunds are issued to the original payment method within 5–10 business days. Refunds will appear on your statement as a credit from Design Glance. Processing time depends on your bank or card issuer.
8. Contact
For refund requests, cancellations, or concerns about your review, contact us at:
Design Glance, Inc., 747 NY-28, Kingston, NY 12401
This refund policy is part of our Terms of Service.